Putting our region's cancer needs first

Privacy Policy

At North West Cancer Research, we are committed to protecting your personal data.

We will always keep your personal information safe, secure and confidential within North West Cancer Research. We will always be transparent about why we need the personal information we request and how we will use it.

This privacy policy explains how North West Cancer Research collects and uses your personal information.

We will keep you up to date on how your support is helping us to stop cancer sooner.

North West Cancer Research is a Company Limited by Guarantee registered in England (02165552) and a registered charity (519357) whose registered office is at 200 London Rd, Liverpool, L3 9TA.


Contacting us

If you have any questions about this privacy policy and how we use your personal information, please get in touch by emailing [email protected] or calling us on 0151 709 2919.


How to make a complaint

For details on how to make a complaint, please see our Complaints Policy (here). You also have the right to complain about how we collect and use your personal information to the UK data protection regulator, The Information Commissioner’s Office (ICO).


What personal information we collect

The personal information we collect about you will depend on how and why you are engaging with us. It could include (but is not limited to):

• Your name, address, telephone number, e-mail address, date of birth, motivation for supporting the charity and your contact preferences.
• Debit or credit card information (we won’t store your debit or credit card details; this information will be deleted as soon as we processed your donation).
• Your bank account number, sort code and other banking information, and information required to validate your identity and prevent fraud.
• Other information you provide to us from time to time which is relevant and necessary for us to collect and process. For example, the events you have participated in.
• We will not hold any personal, sensitive information of a medical nature.


How we use your personal information

We will only collect and use your personal information where we have a legal basis to do so and we will never use it in an intrusive way or to cause distress. We will always respect your rights. For instance we may:

• Use your personal information to provide you with the information, support, services, or products you have specifically asked for e.g. information about fundraising activities, research or appeals.
• Use your information for administrative purposes (such as our accounting and records), and to let you know about any changes we make to our services or policies.
• Use your personal information to claim Gift Aid on your donations.
• Use your personal information to look into, and respond to, complaints, legal claims or other issues
• Use your bank account details to process a donation you have made to us
Who we share your personal information with
We never give or sell any personal information to other charities or organisations. However, there are some circumstances where we would share your data with third parties. For instance:
• If we are legally required to do so, e.g. court order
• If we believe it necessary to protect or defend our rights or the personal safety of our personnel or a young person we support.
• When we work with carefully selected partners, e.g. our fulfilment partner when sending our newsletter. These partners (called ‘data processors’) will only have access to your information when the necessary contractual arrangements have been agreed and signed and they will always be obliged to follow the strict General Data Protection Regulation (GDPR) regulations.
• When information has to be sent to HMRC as part of the declaration process for Gift Aid so that we can reclaim the Gift Aid on your donation(s).


Keeping your personal information up to date

We will use publicly available sources to ensure that the information we hold is accurate and up to date. For example, where you have signed up for a redirection service, we will use the Post Office’s National Change of Address database to keep in touch. We may use other services to cross-check the accuracy of the contact details we hold for you.
You can help us to keep the details we have for you up to date by informing us if you move house or change your e-mail or phone number.


How long we keep your personal information

If you would like to know how long we will hold any specific information, then please contact us on [email protected] and we will provide you with further details.
You have a right to know what personal information we hold about you. If you'd like a copy of this information, please contact [email protected]


How we protect your personal Information

North West Cancer Research maintains the highest standards of data privacy and security to protect your personal details. We regularly review our processes and procedures to ensure their effectiveness.
In the event of a data breach the charity will contact the ICO (Information Commissioner’s Office) within 72 hours. The consequences of the breach will be documented and the appropriate actions will be taken to mitigate the consequences.


Cookies and privacy

If you visit our website, we use traffic log cookies to identify which pages are being visited. This helps us to understand more about how our website is being used and how we can improve it. We only use